Malacca EZ, Insurance Application Based on Android and IOS

The rise of insurance applications based on Android and IOS on smartphones and tablets is an extraordinary breakthrough from the insurance industry. According to an economist at the University of Indonesia, Prof. Sulastri Surono, this application can generate new enthusiasm for insurance in Indonesia. “It must be admitted that this innovation is progress. The insurance industry must indeed make a breakthrough so as not to be left behind by technological developments,” said Sulastri.

Sulastri also agrees that this application makes customers pampered with various conveniences. In addition, the application can also support services to be more excellent. For example, in terms of speed, accuracy, and comfort.

However, Sulastri reminded that the insurance industry must continue to improve its protection system against possible external threats. This is none other than because applications of this kind are prone to abuse and moral hazard from irresponsible people.

Psychologist Tika Bisono also agrees that insurance applications based on Android and IOS provide various conveniences for customers. This includes customers not having to bother bringing their hit car to the insurance office to verify it.

However, Tika reminded that service improvements through the application are accompanied by increased openness. Do not let it even make customers disappointed, for example because there are provisions that are not informed. “But in general, such a breakthrough is really good,” he said.

One of these applications is Malacca EZ, which was launched by PT Malacca Trust Wuwungan Insurance. As stated by Vientje Harijanto, CEO of PT Malacca Trust Wuwungan Insurance, Malacca EZ does allow customers to make claims very easily and quickly. When a claim occurs due to an accident, for example, the customer can simply send a photo of the part of the car that was hit/dented through the application. “The Malacca Call Center Officer will contact the customer in question and further process the claim,” he said.

According to Vientje, Malacca EZ can be downloaded for free via the Google Play Store & IOS App Store. The motor vehicle insurance application can be downloaded by all Indonesian people, both new and old Malacca Trust Insurance customers. “Downloads can be made through the Google Play Store & IOS App Store for free,” said Vientje.

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